Support Healthy Environment
Fostering a positive atmosphere where players can thrive and develop both as athletes and individuals within our UTAH Celtic community.
Address Disruptive Behavior
Implementing an impartial system to address conduct issues that may negatively impact team dynamics, player development, or club reputation.
Structured Resolution Process
Providing a clear, consistent pathway for addressing parent concerns that ensures all voices are heard and issues are resolved fairly.
Protect Club Integrity
Safeguarding the values and culture that make Utah Celtic FC a respected youth soccer organization within our community.
WHEN THE COMMITTEE IS ACTIVATED
Escalated Parent/Coach Conflict
When standard communication channels have failed to resolve significant disagreements between parents and coaching staff.
Financial Disputes Affecting Teams
Payment issues or financial disagreements that have escalated to the point of disrupting team operations. Handle all refund request and insurance related issues.
Misrepresentation of Club Policy
Instances where club policies or decisions have been inaccurately portrayed, causing confusion or discord.
Repeated Code of Conduct Violations
Persistent behavior that contradicts our Parent Code of Conduct despite previous warnings or interventions.
COMPLAINT PROCESS
Submit Concern | Google Form on site
Parents can submit concerns via our dedicated email address or through the online form available on the club website.
All submissions are confidential and require specific details of the incident(s).
COMPLAINT PROCESS
COMMITTEE REVIEW
The committee convenes within 5-7 business days to review the complaint and begin gathering information.
All relevant parties will be contacted for their perspective during this phase.
COMPLAINT PROCESS
DECISION & APPROVAL
Recommendations are formulated based on findings and require final approval from the soccer committee.
COMPLAINT PROCESS
COMMUNICATION
Final decisions and any required actions are communicated directly to all involved parties with clear explanations.
COMPLAINT PROCESS
WE WANT TO HELP
